Privacy Policy

Last updated: 15 January 2026

This Privacy Policy explains how The Big Locker Hire Co Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website https://www.biglockerhire.com and our services.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Details

Company name: The Big Locker Hire Co Ltd
Website: https://www.biglockerhire.com
Email: info@biglockerhire.com
Registered country: United Kingdom

For the purposes of data protection law, The Big Locker Hire Co Ltd is the Data Controller.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information you provide to us

  • Full name

  • Email address

  • Telephone number

  • Event or booking-related information

  • Messages submitted via contact or enquiry forms

2.2 Booking & transaction data

When you place a booking or enquiry:

  • Order details

  • Event location and date

  • Locker allocation or hire details

Payment information is not stored by us. Payments are processed securely by third-party payment providers.

2.3 Technical & usage data

  • IP address

  • Browser type and version

  • Operating system

  • Device type

  • Pages visited and time spent on the website

  • Referring URLs

2.4 Cookies and tracking technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse traffic and usage

  • Improve performance and user experience

For full details, please see our Cookie Policy.

3. How We Use Your Personal Data

We use personal data for the following purposes:

  • To respond to enquiries and customer support requests

  • To manage bookings and provide our services

  • To communicate important service-related information

  • To improve website performance and usability

  • To comply with legal and regulatory obligations

  • To prevent fraud and ensure website security

We do not sell your personal data.

4. Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to provide booked services

  • Legitimate interests – to operate and improve our business

  • Consent – where you have explicitly provided it (e.g. marketing cookies)

  • Legal obligation – where required by law

5. Marketing Communications

We do not send unsolicited marketing communications.

If marketing communications are introduced in the future, they will only be sent:

  • With your explicit consent, and

  • With a clear option to unsubscribe at any time.

6. Sharing Your Personal Data

We may share personal data with trusted third parties only where necessary, including:

  • Website hosting providers

  • IT and security service providers

  • Payment processors (transaction data only)

  • Analytics providers (e.g. Google Analytics, subject to consent)

All third parties are required to process data securely and in accordance with data protection law.

7. International Data Transfers

Some service providers may process data outside the UK or EEA.

Where this occurs, we ensure:

  • Adequate safeguards are in place

  • Transfers are compliant with UK GDPR (e.g. Standard Contractual Clauses)

8. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data: retained for up to 12 months

  • Booking records: retained for legal and accounting requirements

  • Technical data: retained in line with cookie and analytics settings

Data is securely deleted or anonymised when no longer required.

9. Data Security

We use appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments

  • SSL encryption

  • Access controls

  • Regular system updates

While no system is 100% secure, we take all reasonable steps to protect your data.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details in Section 1.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

We encourage you to contact us first so we can resolve any concerns.

12. Children’s Data

Our services are not directed at children under the age of 16.
We do not knowingly collect personal data from children.

13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

15. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@biglockerhire.com
Website: https://www.biglockerhire.com